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Service you expect - Quality you deserve
Dispense Solutions - Service you expect - Quality you deserve

Dispense Solutions Ltd Terms & Conditions

Title to all goods remains with The Company until all monies payable in accordance with the invoice has been paid in full. The Company reserves the right to repossess all unpaid merchandise without the necessity of any legal actions. Any invoice discrepancies must be reported within seven days of the invoice date, otherwise the invoice shall be binding without change. The Purchaser is responsible for inspection of all products upon receipt and notifying The Company of any problems within two working days.

Product Listings. All prices, products, specifications and services are subject to change without notice. Specific customer specifications must be received in writing prior to purchase. Reasonable efforts have been made to compile these product listings as completely and accurately as possible, but there may be typographical mistakes or errors in the content. The Company does not guarantee the accuracy of the information contained on this website. Deliveries, handling and VAT are included in the prices shown. Quantities are limited and are available while supplies last. Goods are not sold on a trial basis. Customers should check specifications and suitability before ordering.

Payment.  Goods will not be released until cleared funds have been received.

Deliveries. In most cases the customer can request an express or economy delivery throughout the UK mainland*. The Company can not be held responsible for products which are out stock or for any delays in delivery. Every effort shall be made to advise the customer of any delays as soon as possible. Delivery does not include unpacking, positioning, erecting or start up.  Estimated delivery times can not be guaranteed. Please check goods for damage and sign the delivery note accordingly. Once goods have been moved damage claims can not be considered. Claims received for damaged goods on delivery where the delivery note does not indicate damages shall be void. Not checked or similar wording is not acceptable. In the event of damage a copy of the delivery not signed by the recipient and confirmed by letter to us within five days is required for a claim to be considered. Packing material and the item must be kept for our insurers to examine.

  • *Delivery prices are confined to the UK mainland. Delivery charges to Europe and the rest of the world are available via email. Goods received over 5 working days can not be returned or monies refunded where there is no fault found with the product. The product is classed as a delivery the moment the product has left a warehouse/ storage location. In the event of cancellation once goods have started the delivery journey even if the customer does not receive the goods the restocking fee will apply.

Warranty. The Company makes no warranties with respect to the equipment. It is understood that all warranties, expressed or implied, including but not limited to warranties or merchantability and fitness of a particular purpose, except as may be offered by the manufacturer are especially excluded. Parts are sold with parts only warranty unless agreed in written confirmation from The Company. Quotations for labour warranties can be provided upon request. The Company can not be held responsible for warranties where installations have been carried out by any person other The Company. Any products found faulty on delivery or within the specified warranty period shall be repaired or replaced at the discretion of Dispense Solutions Ltd. Any products returned for whatever reason shall incur a 25% restocking fee, collection charge and bank charges of 2.5%.
Warranty logos displayed per product are guidance only and are subject o manufacturers and suppliers changes without prior notice.

Return Policy. It is the responsibility of the customer to ensure that they are ordering the correct product(s) for their requirements. The product listings indicate the vendor product numbers so that customers may contact vendors if they require specific product information. Refunds for return merchandise will be at the current price or the price at which it was purchased, whichever is the lower, less the collection charge and 25% restocking fee, a£80 collection charge will apply if The Company arranges a separate collection of the goods. Goods must be returned in the original packaging with unused original manuals, proof of collection/ return delivery must be obtained.

Cancellation/ Refund Policy. The following rules apply:
Policy A – Where a customer has cancelled an order before the goods have started the delivery journey – full refund will be issued minus bank charge of 2.5%.
Policy B- Where the customer cancels an order and the goods have started the delivery process or received the goods – 25% restocking fee the charges in Policy A will be deducted from the original invoice value .
Policy C – Where the customer cancels the order after receipt of the goods and there is no fault found with the goods- collection charge will apply together with the charges within Policy A & B.

Visitor Content. Dispense Solutions Ltd do not accept any posting or sending of illegal, harmful or defamatory content on the website  any such content will be removed immediately.

Export. Dispense Solutions Ltd is not responsible for import duties or compliance with local laws.

Limitations of Liability. No liability is assumed by The Company for damages and or injury resulting from use of products supplied by The Company. In no event will the company be liable or indirect or consequential damages whatsoever resulting from loss or us, products profits arising out of in connections with the use or performance of The Company or products supplied by The Company.

Disclaimer. Dispense Solutions Ltd disclaims liability for content or performance of this website.

General. All prices are subject to alteration without prior notice. All prices exclude VAT. Orders cancelled may incur a charge; cancellations must be received in writing. All goods are sold subject to our standard conditions of sale.